Frequently Asked Questions

Welcome to our Frequently Asked Questions section, where we have answered some of the most regular queries we get from customers. Hopefully, the answer to your question will be right here but if you can’t find the required information, simply visit our Contact Us page to get in touch.

How and when will my purchases be delivered?

Your order will be sent via Royal Mail. We offer a FREE registered post delivery service. We aim to deliver most Standard Delivery orders within two to three business days if the items are in stock. Delivery time will be longer for orders outside of the UK. Please see www.royalmail.com for further details.

If your order is more urgent, and we have the item you require in stock, you can choose Express Delivery for UK orders only. This service costs £5 and orders placed by 2pm will be shipped the same day and are guaranteed next day delivery . Orders placed after 2pm will be shipped the following day.

Jewellery Care

Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects. Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they don’t rub together or tangle up. It is also recommended that you visit a jeweller once a year to have your jewellery cleaned professionally. This will keep them looking their best.

Care of gemstones

It’s simply a matter of knowing what to do and what not to do when taking care of your precious stones.
  • the best single piece of advice we can give you is to wipe your precious stone jewellery with a clean, soft damp cloth after wearing. This little habit will ensure that your jewellery is always looking its best.
  • when your gemstone jewellery is not being worn, storage in a soft pouch is recommended.
  • there are some things to avoid. salt water and harsh chemicals such as chlorine bleach or detergents can cause damage. The chemicals erode the finish and polish of the gems leaving them dull. hairspray, perfume and perspiration can also cause dullness if not regularly cleaned off.
Silver can tarnish very easily. To help prevent this, simply clean with a mild soap and water solution. Alternatively, a silver cleaner or soft felt cloth may be used, but tissue paper or paper towels will cause scratches.

Is it safe to shop on The Daisy Reilly web site?

Yes, it is 100% secure to order online. Every single transaction on our web site is secured by world leader in online security, PayPal. Our secure server protects all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.

What is your returns policy?

We offer a 30 day return policy on all items. If you are not entirely satisfied, you can either exchange for an alternative item or have a full refund. We do ask, whilst you are deciding if you would like to keep your order, please take care not to damage the item or branded packaging it arrives in. Please note we do not accept returns of any goods that have been personalised or adjusted by a third party. Unless faulty, we cannot accept the return of earrings for pierced ears under any circumstances. This does not affect your statutory rights.